Terms of Service

Last updated: 2026-10-19 · Version 1.2

1. Acceptance

By creating an Epithre AI Platform account or using api.epithre.com, you ("Customer") agree to these Terms. The Epithre AI Platform is operated by PT Epithre Teknologi Indonesia ("Epithre"), a limited liability company established under the laws of the Republic of Indonesia and domiciled in Jakarta, Indonesia. Epithre is a registered Private-Scope Electronic System Operator (PSE Lingkup Privat) with the Ministry of Communications and Digital Affairs (Komdigi), TD PSE No. 023750.02/DJAI.PSE/06/2026.

2. Services Provided

Epithre provides programmatic API access to AI inference services. The current catalogue includes:

  • Chat completions (/v1/chat/completions), OpenAI-compatible, with prompt caching and structured output
  • Embeddings (/v1/embeddings), text and image, shared 2048-dim vector space
  • Reranking (/v1/rerank), Cohere-compatible
  • Image generation & editing (/v1/images/{generations,edits})
  • Files (/v1/files), upload JSONL or documents for use with Batches or Knowledge
  • Batches (/v1/batches), async bulk workloads at a 50% discount
  • Knowledge & Retrieval (/v1/retrieval), search over your uploaded documents
  • Webhooks (/v1/webhooks), HMAC-signed event delivery

All services are provided on a best-effort basis; no SLA is currently guaranteed. All inference happens in Jakarta data centers, your data does not leave Indonesia unless you explicitly enable a third-party integration on your side.

3. Account & API Keys

  • One account per individual or organization. No sharing.
  • API keys are bearer credentials. You are responsible for safeguarding them. Compromised keys must be revoked via the dashboard immediately.
  • Epithre may suspend accounts for violations of these Terms or the Acceptable Use Policy.

4. Pricing & Billing

  • Current pricing is displayed at api.epithre.com/v1/models and may change with 14 days notice.
  • Free signup credit (Rp50,000) is granted once per verified email. Abusive multi-account signups will result in account termination.
  • Top-up payments are arranged via hello@epithre.com for now.
  • Usage is metered per request. Cost is deducted from your active key balance.

5. Acceptable Use

You agree not to use the services to:

  • Generate content that is illegal under Indonesian law (e.g., child sexual abuse material, terrorism-related content, fraud, harassment).
  • Generate content intended to deceive (deepfakes of real persons, fake news, impersonation).
  • Circumvent safety measures or attempt to exfiltrate proprietary information from the service.
  • Resell raw API access without entering into a separate reseller agreement with Epithre.
  • Subject Epithre infrastructure to denial-of-service or any disruption of service to other customers.

See the full Acceptable Use Policy.

6. Data Handling

Different endpoints have different retention behaviour. Summary:

  • Realtime endpoints (chat, embeddings, rerank, images): request and response content is not logged or persisted beyond the duration of the call. Only usage metadata (token counts, latency, status, cost) is retained.
  • Files API: content you upload is stored until you delete it or the file expires (default 30 days post-upload). Required for Batches and Knowledge use cases.
  • Batches API: input and output JSONL files are stored as Files (see above). The batch record is retained for 30 days post-completion.
  • Knowledge & Retrieval: documents you upload are stored, extracted, chunked, and embedded into your private vector index. Chunks persist until you delete the source file. Query content is not logged.
  • Webhooks: payloads we POST to your URL are also stored on our side as delivery records (status, response code, retry history) for up to 30 days for debugging.
  • Usage metadata (token counts, timestamps, costs, request IDs): retained for 90 days for billing and abuse detection.
  • Audit log (admin actions, key creation/revocation, login events): retained for 365 days.
  • Account metadata (email, hashed password, API key hashes): retained for the lifetime of the account plus 30 days after account closure.

Full retention schedule and your rights as a data subject are in the Privacy Policy.

7. Intellectual Property

You retain full ownership of inputs you provide and outputs generated. Epithre claims no rights over your content. You are responsible for ensuring you have rights to all inputs (e.g., images submitted to /v1/images/edits).

8. Disclaimers

Services are provided "as is" without warranty. AI-generated content may contain errors, biases, or hallucinations. Do not rely on outputs for critical decisions without human review. Epithre's liability is limited to the amount paid in the preceding 3 months.

9. Termination

You may close your account at any time by emailing hello@epithre.com. Epithre may terminate accounts for material violations after attempting to notify you.

10. Governing Law & Data Protection

These Terms are governed by the laws of the Republic of Indonesia. Personal data handling is subject to Undang-Undang No. 27 Tahun 2022 tentang Pelindungan Data Pribadi (UU PDP), with PT Epithre Teknologi Indonesia acting as the Data Controller (Pengendali Data Pribadi). How we collect, use, retain, and protect personal data — and your rights as a data subject — are set out in the Privacy Policy. Disputes will be resolved in the courts of Jakarta unless otherwise agreed in writing.

For data-protection matters, including data-subject requests and a Data Processing Agreement (DPA) for enterprise customers, contact legal@epithre.com.

11. Changes

Material changes to these Terms will be notified via email at least 14 days before taking effect. Continued use after notification constitutes acceptance.

Contact

hello@epithre.com